Shipping

Shipping Terms

• The fresh products will be shipped every Monday, Tuesday and Wednesday of the week.
• If you pay by bank transfer or recharge postepay, make sure you sent us a copy of the payment via email to the following address: order@erbedimauro.it
• Unpaid orders will be automatically deleted within 20 days.
• For the delivery you should indicate the address where we can always find someone.
• Write carefully the address of the recipient including the house number, as well as correct name and surname.
• The courier is not required to call in advance, even with a payment.
• Once you order the courier is informed, he may change only in exceptional cases.
• It is the customer's responsibility to take care of the correct receipt of the package.

Shipments in Italy

SHIPPING COST: 7,90 € for national shipping, free of charge for purchases over 34 euros.

DELIVERY TIME: 24/48 hours, by express courier.

SHIPPING DAYS: we ship every Monday, Tuesday, Wednesday (evening). You must consider that we are a small farm and some of our products are fresh, that is, freshly prepared.

Shipping in Europe and non-EU countries

For shipments in Europe and outside the European community we use the courier DHL and GLS for Bulgaria . For shipments from 0 to 3 kg (with the exception of Bulgaria) we use only the fastest and most economical air service. From 3 kg upwards the customer has the possibility to choose between the two services offered by DHL: road (economic but with longer delivery times) and air (more expensive, but with delivery time of 24 / 48h).

• SHIPPING COSTS: vary according to package weight, destination and type of delivery service chosen (air, or road). For more information see the table below.
• DELIVERY TIMES : vary depending on the type of service chosen. 24/48 h for air delivery, 76/92 hours for road delivery.
• SHIPPING DAYS: we ship every Monday and Tuesday (evening), in order to speed up the delivery.

Services guaranteed by DHL:

• Tracking the shipment and notifications of the delivery status via Email;
• Notice before delivery via SMS;
• Possibility for the customer to change the shipping address even if the package is already shipping;
• Three redelivery attempts in case the address provided is wrong, or the customer is not at home.

Costs for countries to which the shipment is made

The above mentioned countries belonging to the European Community are completely exempt from customs costs, so the price is final. However, the same cannot be guaranteed for non-EU countries, even if we will do everything possible to avoid customs costs.